Terms of Service

These Terms of Service explain the conditions for using polishpatrol.com and arranging cleaning services with Polish Patrol Cleaning (“Polish Patrol,” “we,” “us,” or “our”). Please review them before making a booking. Any service-specific terms presented and accepted during booking, or separately agreed in writing, also apply to that service.

1. Using the website

Use the website for lawful inquiries, bookings, and applications. Provide accurate information and submit information only when you are authorized to do so. Do not interfere with the website, attempt unauthorized access, submit malicious material, or misuse another person’s contact or payment information.

2. Service requests and booking confirmation

Online bookings are handled through Tidy Track. Review your selected service, address, date, price, and any payment or appointment terms before submitting. A general inquiry or quote request does not by itself reserve an appointment. Refer to your booking confirmation for the status and details of your appointment, and contact us promptly if anything is incorrect.

Availability depends on the service area, requested work, property access, and scheduling. A person booking on behalf of a household or business must have authority to arrange access and approve the service.

3. Prices and estimates

Prices shown are a guide for the listed bedroom and bathroom configurations and are subject to review of your property and requested service. Final pricing may vary based on square footage, property condition, buildup, and additional services or special requests. All listed prices are starting prices, indicated by a +. Larger homes, unlisted configurations, and commercial or custom services require an individual quote. Polish Patrol Cleaning will confirm the service scope and final price with you before cleaning begins; any additional work or charges require your approval. Scheduling is subject to availability.

4. Payments, deposits, and refunds

Yes! To secure your preferred cleaning date and time, Polish Patrol requires a 50% deposit at the time of booking. The remaining 50% is due upon completion of your cleaning service.

Your deposit is applied directly toward your total service cost and is not an additional fee. This allows us to reserve your appointment, coordinate with your cleaning professional, and ensure everything is prepared for a seamless cleaning experience.

At Polish Patrol, we believe in transparent pricing, so all payment details are clearly communicated before your appointment is confirmed.

Payment processing is handled through the external booking or payment provider. Contact us about billing errors or refund questions.

5. Cancellation and rescheduling

We understand that life happens and plans can change! At Polish Patrol, our cancellation policy is designed to provide flexibility for our customers while respecting the time and commitment of our cleaning professionals.

48 hours or more before your appointment: Cancel for a full deposit refund or reschedule at no additional charge.

24–48 hours before your appointment: Cancellations are subject to a fee of 25% of the total scheduled service cost, deducted from your deposit. Rescheduling is complimentary.

Less than 24 hours before your appointment: Cancellations are subject to a fee of 50% of the total scheduled service cost, deducted from your deposit.

Same-day cancellations or inability to access the property: A fee of up to 50% of the scheduled service cost may apply.

We recognize that unexpected emergencies happen and will review exceptional circumstances individually with fairness and understanding.

To cancel or reschedule, please contact Polish Patrol directly. All rescheduled appointments are subject to availability.

If Polish Patrol must cancel your appointment and we’re unable to find a suitable alternative date, you will receive a full refund of your deposit.

6. Preparing for your cleaning

• Provide accurate property details and disclose conditions that may affect the work, including renovation dust, unusual buildup, fragile surfaces, or known hazards.
• Arrange access and communicate entry, parking, alarm, or building requirements before the appointment.
• Identify delicate items, valuable belongings, restricted areas, and product sensitivities before work begins.
• Keep pets safely secured in a separate room, crate, or other designated area during the appointment.
• Confirm any required supplies, utilities, or preparation with Polish Patrol when discussing the service.

7. Scope and exclusions

Our cleaning checklists describe typical tasks. The agreed scope for your property may differ based on the service selected, condition, access, and requested priorities. Additional work must be discussed and approved before it is performed.

Services do not include hazardous-material or biohazard remediation, mold remediation, or other tasks listed as excluded for the selected service. Post-construction work requires a review of site readiness and dust conditions. Work that cannot be performed safely or is outside the agreed scope may need to be declined, paused, or rescheduled after discussion with you.

8. Satisfaction guarantee and service concerns

Absolutely! Your satisfaction is our priority, and we stand behind the quality of every cleaning. At Polish Patrol Cleaning, we’re committed to delivering exceptional service and ensuring every client feels confident in choosing us.

If you’re not completely satisfied with your cleaning, simply contact us within 24 hours of your service. We’ll promptly address your concerns and make every reasonable effort to make things right. If we’re unable to resolve the issue, we’ll gladly provide a refund in accordance with our satisfaction guarantee.

If you have a concern about a cleaning, property damage, or missing work, contact us as soon as reasonably possible. Include the appointment details and a description of the issue; relevant photos may help us assess it. The appropriate response depends on the facts and any terms agreed for your service. Nothing here limits rights or remedies available under applicable law.

9. Communications and privacy

We use your contact details to respond to requests and communicate about services. Review consent choices in the booking and contact forms before selecting them. For text programs with opt-out instructions, reply STOP to stop messages or HELP for assistance; message and data rates may apply. Our Privacy Policy explains how information submitted through the website is handled.

10. Third-party tools and website availability

The website uses external booking, contact, hiring, chat, and payment tools. Their availability and operation depend in part on the providers. We cannot promise uninterrupted website access or that every display will be free of errors. If a tool is unavailable or information appears incorrect, contact us before relying on it to arrange or change a service.

11. Website content

Our branding, text, images, and other website materials belong to Polish Patrol or their respective owners. You may view the site and download the cleaning checklist for personal use or to evaluate our services. Do not use our branding or content to misrepresent an affiliation with Polish Patrol.

12. Changes and questions

We may revise these terms and will update the date above when we do. Changes do not automatically alter pricing or other terms already agreed for an existing booking. If you have a question about these terms or your appointment, contact Polish Patrol Cleaning.