Privacy Policy

This Privacy Policy explains how Polish Patrol Cleaning (“Polish Patrol,” “we,” “us,” or “our”) handles personal information collected through polishpatrol.com, our online forms, and related communications. It applies to website visitors, service inquiries, customers, and people who submit an employment application through our website.

1. Information we collect

• Contact information: your name, email address, telephone number, and information you include in a message.
• Service information: your service address, property size and condition, requested cleaning tasks, access instructions, preferences, and appointment details.
• Booking and transaction information: the services selected, quoted charges, payment status, and booking confirmations. Payment information entered in an external booking or payment form is handled through that provider.
• Application information: contact details, work experience, availability, and answers you provide in our hiring forms. Any separate screening process may involve additional notices and authorizations.
• Technical information: our hosting and embedded service providers may receive your IP address, browser and device information, referring page, and usage or security logs when you visit the website.

We receive information directly from you and through the providers that operate our forms, booking tools, and chat. Please do not send passwords, full payment card numbers, Social Security numbers, or other unnecessary sensitive information through general contact or chat fields.

2. How we use information

We use information to answer inquiries, prepare quotes, arrange and provide cleaning services, manage appointments, communicate about payments and service requests, and review job applications. Information may also be used to troubleshoot the website, prevent misuse, maintain business records, and meet applicable legal obligations. Marketing communications are handled according to the choices you make and applicable requirements.

3. Service providers and sharing

Our booking, contact, and hiring forms are hosted through Tidy Track, and our website chat uses LeadConnector. Website hosting, communications, and payment providers may process information needed to support those functions. Information you enter in an embedded form is transmitted to the provider operating that form; review the notices and consent choices shown there.

Information relevant to your service may be shared with personnel responsible for scheduling or performing the work. We may also disclose information when required by law, in response to a valid legal request, or when reasonably necessary to protect people, property, or the security of our services. External websites and services have their own privacy practices, which this policy does not control.

4. Cookies, browser storage, and analytics

The website uses browser storage to remember an analytics choice when you make one. If optional site analytics are enabled, they load only after you accept them. You can clear this website’s stored data in your browser to reset that choice and then reload the page. Browser settings may also let you restrict cookies or storage; doing so can affect some features.

Embedded booking forms, contact forms, hiring forms, and chat may load when you visit a page and may use their own cookies, security tools, and browser storage. The site analytics choice does not disable those external tools or control all of their data collection.

5. Email and text messages

When you request a service or contact us, we may respond using the details you provide. Forms may offer separate consent choices for text messages and marketing communications. Message frequency varies, and message and data rates may apply. For text programs that provide these instructions, reply STOP to opt out or HELP for assistance. Use any unsubscribe link provided in a marketing email to stop those emails. You may also contact us about your communication preferences.

6. Retention and security

How long information is retained depends on the purpose of the record, the status of your request or customer relationship, applicable recordkeeping obligations, and the systems used by our service providers. A request for deletion may be subject to exceptions for records needed to complete a transaction, resolve a dispute, maintain security, or satisfy a legal obligation.

No website, transmission method, or storage system can guarantee absolute security. Use the designated booking or payment form for payment information and contact us if you believe information submitted through this website has been misused.

7. Your requests and choices

You can ask about the personal information you have submitted or request access, correction, or deletion through our contact form. Identify your request as a privacy request and provide enough information for us to locate the relevant records. We may need to verify your identity or authority before responding.

Depending on your location and the law applicable to our business, you may have additional rights, including obtaining a copy of information or opting out of certain processing. We will evaluate requests under applicable law. If you disagree with a response, contact us through the same channel and ask for a review.

8. Children’s information

This website is intended for people arranging cleaning services or seeking employment, and is not directed to children under 13. If you believe a child has submitted personal information, contact us so we can review the information and take appropriate action.

9. Policy updates

We may update this policy as our services or practices change. The date above identifies the most recent revision. Where required, we will provide additional notice or obtain consent for a change.

10. Contact us

For privacy questions or requests, use the Polish Patrol Cleaning contact form and identify the topic as “Privacy.” If the embedded form does not work for you, use its direct-form link or the site chat to ask for assistance.